Everything You Need To Know.

Yes. Customers are welcome to visit our store, browse available products and purchase directly from the store.

If you are looking for a specific product or quantity, you can contact us before visiting so our team can assist with availability.

Yes. You can browse products through the Builders City website and place your order online.

Depending on your order and location, you can choose to collect your order from the store or arrange delivery.

Yes. Customers can place an order online and choose store collection where the option is available.

We recommend waiting for confirmation that your order is ready before travelling to the store.

Product availability can change as customers purchase items in-store and online.

If you need to confirm availability before purchasing, contact our team through WhatsApp, telephone or by visiting the store.

Yes. Builders City customers can submit quotation requests through the website.

You can provide the products or materials you require and our team can review the request and respond with the relevant quotation information.

Yes. You can also contact Builders City through WhatsApp if you would like assistance with a quotation.

For larger projects, provide as much information as possible, including product names, quantities, sizes and any other requirements.

Yes. You can send a list of the materials you require through the website or WhatsApp.

For a more accurate quotation, include quantities, product specifications and any relevant project requirements.

Yes. Builders City offers local delivery as well as delivery arrangements for customers outside the local area.

Delivery availability and charges depend on the delivery location and order requirements.

For local deliveries, purchases of R4,500 or more qualify for free delivery.

This applies to qualifying local deliveries. Orders outside the local delivery area may be charged according to distance.

No. The R4,500 free-delivery threshold applies to qualifying local deliveries.

Deliveries outside Thohoyandou may attract a delivery charge calculated according to the distance and delivery requirements.

Delivery arrangements can be made for customers outside Thohoyandou.

Delivery charges for locations outside the local area are determined according to distance and other delivery requirements. Contact us before placing your order if you need a delivery quote.

Yes. Customers can choose store collection where the collection option is available for their order.

You will be advised when the order is ready for collection.

Registration is recommended if you want to use the customer account features available on the Builders City website.

Your account gives you a central place to manage your Builders City activity online.

Your customer dashboard is designed to give you access to your Builders City account information in one place.

Depending on the feature, you can view your orders, quotations and account information and follow the progress of your requests.

Yes. Registered customers can use their account dashboard to view their order information and follow available order status updates.

Yes. Your customer account provides access to your quotation information and related updates where available.

Available payment options are shown during the relevant purchasing process or can be confirmed with our team.

If you are unsure which payment method is suitable for your purchase, contact Builders City before completing the transaction.

Yes. Builders City offers installment options for qualifying customers and purchases.

Installment arrangements are handled through the store. Please visit the Builders City store or contact our team for more information about requirements, available options and applicable terms.

Installment arrangements require you to come to the Builders City store.

Please visit the store for information about the available installment options and requirements.

Yes. You can contact Builders City through WhatsApp for product enquiries, quotations, delivery questions and general assistance.

For quotation requests, provide the product names, quantities and specifications where possible so our team can assist you more efficiently.

Yes. WhatsApp can be used to share relevant information with our team when requesting assistance or a quotation.

For example, you can provide a materials list, product reference or other information that helps us understand what you need.

If you are a registered customer, you can use the Help & Support section of your account to contact Builders City about an order or other issue.

You can also contact our team through the available contact channels, including WhatsApp.

Contact Builders City before returning a product so that our team can assist you with the applicable return process.

Return eligibility can depend on the product, condition of the item and the reason for the return. Please refer to our Returns & Refunds policy for the full information.

Our FAQ is designed to answer common questions, but our team is available if you need assistance with something specific.

You can contact us through WhatsApp, telephone, the website or by visiting the store.