Clear Terms for a Better Shopping Experience.

These Terms & Conditions govern your use of the Builders City website and the purchase of products or services made available through the website.

Builders City may update these terms from time to time. The version published on the website at the relevant time will apply subject to applicable law and the terms of any transaction already concluded.

You agree to use the website lawfully and responsibly. You must not knowingly use the website to interfere with its operation, attempt unauthorised access, introduce malicious software or misuse another customer's account.

Website content, product information and functionality may occasionally be unavailable, delayed or contain errors. We may correct errors or update information when identified.

We aim to provide accurate product descriptions, photographs, specifications and availability information.

Product colours, dimensions, packaging and appearance may differ from photographs or manufacturer images. Where a manufacturer changes packaging or specifications, the supplied product may reflect the manufacturer's current version.

If a product specification is important to your project, please confirm the relevant details with our team before purchasing.

Prices displayed on the website are subject to change. Where applicable, the price presented during the purchasing process will be used for the transaction, subject to lawful correction of pricing errors.

A product appearing on the website does not necessarily guarantee that stock will remain available until an order is completed.

Promotional pricing may be subject to specific conditions, quantities, dates or availability.

When placing an order online, you are responsible for providing accurate contact, delivery and order information.

Submission of an order does not remove any legal requirement that Builders City must meet before a transaction is concluded or fulfilled.

We may contact you where additional information is required to process an order, arrange delivery or resolve an issue affecting fulfilment.

Customers may visit the Builders City store and purchase products directly.

In-store purchases may be subject to stock availability, product-specific conditions, applicable promotions and payment arrangements.

Customers may request quotations through the Builders City website or through WhatsApp.

A quotation may be based on the information supplied by the customer and may need to be reviewed where product availability, specifications, quantities, delivery requirements or pricing changes.

Unless expressly stated otherwise, a quotation should not be treated as confirmation that stock will be held indefinitely.

Customers may register for a Builders City account and use the available dashboard features.

You are responsible for keeping your login credentials confidential and should notify us if you believe your account has been accessed without permission.

Account information should be kept accurate and up to date, particularly contact and delivery information.

Payment options available to customers may include the payment methods presented by Builders City during the applicable purchasing process.

Customers must provide accurate information required for payment processing.

Where a payment is unsuccessful, incomplete or cannot be verified, Builders City may need to contact the customer before processing the order.

Builders City offers local delivery and may arrange delivery outside the local area depending on the order and destination.

Qualifying local purchases of R4,500 or more qualify for free local delivery.

Deliveries outside Thohoyandou may be charged according to distance and delivery requirements.

Customers who select store collection should wait for confirmation that their order is ready before travelling to collect it.

Builders City may offer installment payment options for qualifying customers and purchases.

Installment arrangements are handled through the store. Customers interested in installments should visit the store or contact Builders City for information about applicable requirements, options and terms.

An installment arrangement is not confirmed until the applicable requirements have been completed and the arrangement has been approved.

Returns and refunds are handled according to the Builders City Returns & Refunds Policy and applicable South African consumer-protection law.

Customers should contact Builders City before returning products so that the appropriate process can be confirmed.

Nothing in these terms limits any mandatory consumer rights applicable to a defective, unsafe, incorrectly supplied or otherwise qualifying product.

Certain products may be specially ordered, customised, cut, mixed, tinted, altered or otherwise prepared according to customer requirements.

Customers should confirm product specifications carefully before requesting a customised or special-order product.

Any return or cancellation involving such products will be considered according to the circumstances, applicable agreement and applicable law.

Customers are responsible for using products according to the relevant manufacturer's instructions, safety information and applicable requirements.

Where professional installation or specialised knowledge is required, customers should use an appropriately qualified person.

Product information on the website should not be treated as a substitute for manufacturer's instructions or professional advice where such advice is required.

Unless otherwise indicated, content published on the Builders City website, including text, graphics, logos, layout and original materials, is owned by or used under appropriate rights by Builders City or its licensors.

You may not reproduce, modify, distribute or commercially exploit website content without appropriate permission, except where permitted by law.

The website may contain links to third-party websites, payment services or other external services.

Third-party services may have their own terms, conditions and privacy policies. Builders City is not responsible for content or policies outside its reasonable control.

Builders City processes personal information in accordance with its Privacy Policy and applicable South African privacy and data-protection requirements.

Customers should review the Privacy Policy to understand how personal information may be collected, used, stored and protected.

Builders City will take reasonable steps to provide reliable products and services and to keep the website operational.

However, website availability, third-party systems, telecommunications networks, payment services and other matters outside our reasonable control may occasionally affect availability or performance.

Nothing in this section excludes or limits liability or consumer rights where doing so would be prohibited by applicable law.

Builders City may investigate suspected fraudulent, unauthorised or abusive activity relating to customer accounts, payments, orders or website usage.

Where appropriate and lawful, orders or account activity may be placed on hold while an issue is investigated.

These terms are governed by the laws applicable in the Republic of South Africa, subject to any mandatory consumer rights or other legal protections that apply to a particular transaction.

Builders City may update these terms when necessary to reflect changes to the website, products, services, business operations or applicable requirements.

Material changes will be published on the website where appropriate.